Delete your account

From inside the app (recommended)

Open Crewshot, go to Settings → Delete account, and follow the prompts. You'll be asked to type "DELETE" to confirm — this is a permanent action with no recovery step, so we make sure it's deliberate.

What deletion actually does

What happens depends on whether you're the only person in your organization:

• If you're the only member of your organization, deleting your account permanently deletes the entire organization — every project, photo, video, and generated report — along with the underlying files in storage. This cannot be undone.
• If your organization has other members and you're not its last admin, your personal account is erased: your name, email address, password, and push-notification token are all destroyed, and you will no longer be able to log in. The photos, videos, and comments you contributed stay with your organization, since they belong to the company you were working for, not to you individually — your name is removed from them.
• If you're the last remaining admin and other members are still in the organization, the app will ask you to either promote another member to admin first, or remove the other members, before your account can be deleted — otherwise the organization would be left with no one able to manage it.

Deleting an individual photo, video, report, or project (without deleting your whole account) is also available from inside the app, and is covered in full in our Privacy Policy.

Can't get into the app?

If you no longer have access to your device, or the app, email us at support@crewshot.org from the email address associated with your account and ask us to delete it. We'll verify the request and process it manually — this takes a little longer than the in-app flow, but the result is the same.

What data is deleted, and what may be retained

Deletion through the app is immediate and permanent — we don't keep a recoverable copy of what's removed. Separately, if an organization's subscription is canceled or an account is closed without an explicit deletion request, we retain data for 90 days to allow for account recovery, after which it may be deleted. We may retain limited records (for example, billing history) longer where required by law.

For the complete list of what we collect and why, see our Privacy Policy.